You agree that the choice to provide us with certain personal information/data via the Travel Essence website is always your choice. However, at Travel Essence we value your personal information/data and are committed to safeguarding the privacy of the Travel Essence Website users; this Policy sets out how Travel Essence will treat the user’s personal information. By browsing the Travel Essence website and disclosing your personal information to us using the Travel Essence website or over the telephone or via email, you consent to the collection, storage, and processing of your personal information by Travel Essence in the manner set out in this Privacy Policy. Some information and e-mails sent to us may be used as testimonials but no e-mail address or contact details will be displayed whatsoever.

We only collect identifiable personal information/data that is specifically and voluntarily provided by you from a variety of different sources. These include:

1.1. When you request information with regard to the available products or services from the Travel Essence website;

1.2. When you enter your personal information/data into the “get a travel quote” online form on the Travel Essence website;

1.3. When you speak to any one of our representatives;

1.4. Via explicit data capture measures, for example by completing inquiry forms, completing surveys or entering competitions;

1.5. Via implicit data capture measures such as studying which pages you read most and the use of cookies;

1.6. When you subscribe to one of our Email newsletters

In any of the above cases, the information/data we collect could be personal information/data.

We may collect, store and use the following personal information/data solely for the purposes for which it was provided to us as stated at the point of collection or from the context of the collection.

2.1. Information about your computer and about your visits to and use of the Travel Essence website (including but not limited to your internet protocol address, geographical location, browser type, referral source, length of visit and number of page views);

2.2. Information that you provide to us for the purpose of receiving further information with regard to the services and products available on the Travel Essence website (including first name, last name, email address, phone numbers and travel details);

2.3. Information that you provide to us for registering with us (including first name, last name, email address, phone numbers and travel details);

2.4. Information that you provide to us for the purpose of receiving travel quotes (including first name, last name, email address, phone numbers and travel details);

2.5. Any other information that you choose to send to us (including but not limited to information after entering your personal information/data into the Travel Essence website);

2.6. Third Party Advertising: The advertisements appearing on the Travel Essence website are delivered to you by us. Information about your visit to this website, such as the number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve those advertisements.


3.1. Cookies may be used by us to understand the Users of our website better. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user-friendly;

3.2. You can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses;

3.3. Please remember, cookies do not contain personal information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers;

3.4. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers that is assigned to the User’s computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally;

3.5. We only keep cookies for the duration of your visit to our website;

3.6. We may place advertising from third parties on our website. Occasionally they may send you a cookie. We have no control over these.


4.1. Personal data submitted on this website will be used for the purposes specified in this Privacy Policy or in relevant parts of the Travel Essence Website. By submitting personal data to this site, the visitor is providing explicit consent to the transfer of such data for the fulfillment of their voluntary requests for travel quotes.

4.2. We may use your personal information to:

4.2.1. administer the website;

4.2.2. improve your browsing experience by personalizing the Travel Essence website;

4.2.3. enable your use of the services available on the website;

4.2.4. send you email notifications which you have specifically requested;

4.2.5. send you marketing communications relating to our business or the businesses of our affiliate travel agents, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

4.2.6. provide third parties with statistical information about our website users – but this information will not be used to identify any individual user;

4.2.7. deal with inquiries and complaints made by or about you relating to the Travel Essence website or services and products available on the Travel Essence website; and

4.3. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us;

4.4. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent;

4.5. For any of the above purposes, we may send your information/data internationally. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be similar to the protection under South African law.


5.1. We may disclose information about you to any of our employees, agents, suppliers or subcontractors insofar as is reasonably necessary for the purposes as set out in this Privacy Policy. We recognize that your information/data is valuable and we take all reasonable measures to protect your information while it is in our care.

5.2. In addition, we may disclose information about you:

5.2.1. to the extent that we are required to do so by law;

5.2.2. in connection with any legal proceedings or prospective legal proceedings;

5.2.3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

5.2.4. to third-party service providers and to affiliated entities in order to carry out work on our behalf.

5.3. Except as provided in this Privacy Policy, we will not provide your information to third parties that are not relevant to travel.


6.1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, alteration or destruction of your personal information.

6.2. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.3. The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


8.1. You have a right to see your personal information that we keep about you. You may instruct us to provide you with any personal information we hold about you upon receipt of a written request. If you are concerned that any of the information we hold on you is incorrect, please contact Travel Essence immediately.

8.2. You may instruct us not to process your personal data for marketing purposes by email at any time to the following email address:

Please be aware that our website may link to other websites which may be accessed through the Travel Essence website. We are not responsible for the data protection – or privacy policies or procedures or the content of these linked websites – it is your responsibility to read those privacy policies;


10.1. How can you remove your name /email address for the Travel Essence mailing list? If you want to be removed from our mailing list, please send an email (the email as per our records) to with the words ‘UNSUBSCRIBE’ in the subject line. Please note that it may take up to 14 days to action your request;

10.2. Please let us know if the personal information that we hold about you needs to be corrected or updated.

If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by email to

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